TERMS & CONDITIONS

 

General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Pure and Care ApS, hereinafter referred to as “P&C”, “us” or ”we”, at the P&C website or mobile website

By using hm.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship and, are not acting in a capacity of a company, with a delivery address, excluding P.O address can place an order. If you pay with debit card or Gift Card you can place an order from 16 years.

The inclusion of any products or services on pureandcare.com / dk / de at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on hm.com at the time you place your order.

P&C want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

Prices and delivery charges
The prices displayed at pureandcare.com / dk / de include the statutory Value Added Tax but do not include a delivery charge.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is charged when checkout. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store, catalogue and online may vary.

Ordering

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an P&C representative will contact you to settle the refund.

Delivery
P&C exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to your adress, in accordance with your selected delivery option. Unfortunately we are unable to deliver to the Channel Islands, BFPO and mail forwarding companies. (Due to transportation restrictions some cosmetic items cannot delivered to Northern Ireland, Isle of White, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and Scottish Isles. Read more here.

P&C endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 days following confirmation of an order, unless otherwise agreed. Please allow for an extra 4-6 working days for deliveries to overseas and continents. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation.

You will become a tracking number together with your order confirmation, we ship with PostNord/DpD https://www.dpd.com/tracking

Withdrawal of Order
You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include P&C´s standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

If you wish to cancel or return your order, please provide us with notice in writing an email at info@pureandcare.dk, return the item(s) to us as set out in (Returns) below within the 28 day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify P&C promptly and return the item in accordance with section 6 (Returns) below. P&C will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

Returns
P&C guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

Payment methods
You can pay for your goods as set below.

Payment before delivery
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. P&C reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

As soon as your order has been dispatched in the warehouse, you will receive information from Bambora on how and when to complete your payment.

For further information or questions regarding your payment please check Bambora.com

Company Information
Pure and Care ApS
Ellemosen 3
8680 Ry  – Denmark

Registered number: VAT no. DK- 36429585
Registered in Denmark